Terms & Conditions

Section 1. Definitions

Accessorial Service - Any service provided by a household goods carrier that supplements, or is incidental to, the transportation of household goods.

Advanced Charges - These are charges for services performed by someone other than the mover. The mover pays for these services and adds the charges to your Bill of Lading charges.

Article or Item - One unit of property, whether in a single piece or taken apart into its component parts. An article or item does not mean a "set" or all the articles in one container.

Binding estimate - is based on fixed/flat rate. The binding estimate shall be subject to the maximum 110 percent charge unless indicated differently in terms and conditions.

Bill of Lading - A shipping agreement issued by the household goods carrier, signed by both the customer and the carrier, that reflects the cost and components of a move.

Consignee - The person accepting articles at the delivery.

Customer - A person or entity that hires a household goods carrier.

Declared Value - The dollar amount the customer states on the bill of lading as the value of the articles being shipped.

Deductible - is the amount paid out of pocket by the policy holder (Client) before the claim is open under the RVP Valuation Coverage (Extended Valuation).

Gross Weight - The weight of the shipment, including the tare weight of the vehicle, customer's articles, all packing containers, and all packing materials.

Household Goods - The personal effects and property used, or to be used, in a residence when it is a part of the equipment or supply of such residence. Transportation of the goods must be arranged and paid for by the customer or by another individual on behalf of the customer.

Inventory - An inventory of the items that includes a description of each item and the condition of each item at origin and destination.

Long Carry (Excessive Distance) - Exists when the carrier must carry household goods for a distance in excess of 75 feet between the vehicle and the door of the residence.

Net Weight - The weight of the articles shipped by the customer, determined by subtracting the tare weight of the vehicle from the gross weight.

Non-binding estimate - are not guaranteed. Final costs are based on the actual weight of the shipment and actual services provided at the time of the move.

Packing - The accessorial service of protecting any portion of a shipment by placing it in boxes, cartons, crates, dish packs, suitcases, trunks or other protective container.

Permanent storage - The storage service, which was agreed in advance before the loading date provided by carrier, agent or the third party for a certain period of time agreed between customer and carrier, agent or third party

Replacement - Providing as good as, or equal in value to, a lost or damaged article.

Released Valuation - The stated value of articles tendered by the customer to the carrier.

Shipment - A load of household goods moved by a carrier from a single residence or as a single transaction.

Storage-in-Transit (SIT)- Temporary warehouse storage (60 days or less) of a shipment pending further transportation.

Third Party - A person or entity other than the carrier who provides services requested by the customer through an arrangement with the carrier.

Transportation charges - includes the loading at origin, transportation to destination, unloading, and one time placement of articles at destination.

Unpacking - The accessorial service of removing contents from boxes, cartons, crates, dish packs, suitcases, trunks or other protective containers.

Valuation or Valuation Protection - The level of protection a customer selects to protect his or her household goods against loss or damage.

Warehouse Handling In or Out - Additional charges that apply each time SIT service is provided. These charges compensate the carrier for the physical placement and removal of items within the warehouse.

Section 2. Liability of Carrier

The carrier or party in possession shall be liable for physical loss of or damage to any articles from external cause while being carried or held in SIT except loss, or damage caused by or resulting:

1. From an act of GOD, omission or order of shipper;
2. From a defect or inherent vice of the article, including susceptibility to damage because of atmospheric conditions such as temperature and humidity or changes therein;
3. From (a) hostile or warlike action in time of peace or war, including action in hindering, combating or defending against an actual, impending or expected attack (i) by any governmental or sovereign power, or by any authority maintaining or using military, naval or air forces; or (ii) by military, naval or air forces; or (iii) by an agent of any such government, power, authority or forces; (b) any weapon of war employing atomic fission or radioactive force whether in time of peace or war; c) insurrection, rebellion, revolution, civil war, usurped power, or action taken by governmental authority in hindering, combating, or defending against such an occurrence, seizure or destruction under quarantine or customs regulations, confiscation by order of any government or public authority, or risks of contraband or illegal transportation or trade;
4. From delay caused by strikes, lockouts, labor disturbances, riots, civil commotions, or the acts of any person or persons taking part in any such occurrence or disorder and from loss or damage when carrier, after notice to shipper or consignee of a potential risk of loss or damage to the shipment from such causes, is instructed by the shipper to proceed with such transportation and/or delivery, notwithstanding such risk;
5. From acts of God;
6. To articles that are not packed and unpacked by the contracting carrier or the contracting carrier’s agent or employees;
7. To mattresses and/or spring boxes that are not packed with the contracting carrier's or the contracting carrier’s agent's mattress bags;
8. To the mechanical, electronic, digital or other operations of radios, televisions, computers, clocks, cameras, audio and visual recording and playing equipment, appliances, musical instruments and other equipment, irrespective of who packed or unpacked such articles, unless servicing and preparation was performed by the contracting carrier or the carrier’s agent or employees;
9. Deterioration of or damage to perishable food, plants or pets;
10. Deterioration of or damage to Article which caused by liquid that was inside of PBO container;
11. Loss of contents of customer packed articles, unless the containers used are opened for the carrier’s inspection and articles are listed in the contract of carriage and receipted for by the carrier;
12. Damage to or loss of a complete set or unit when only part of such set is damaged or lost, in which event the carrier shall only be liable for repair or replacement of the lost or damaged piece or pieces;
13. Damage to the articles at a place or places of pick-up at which the customer or the customer’s agent is not in attendance, or
14. Damage to the articles at a place or places of delivery at which the consignee or the consignee’s agent is not in attendance and cannot give a receipt for articles delivered.
15. Assembling, disassembling or transporting furniture made from press board, particle board, and engineered wood. When a Shipper elects to ship an article as indicated herein, in no case shall the liability of the carrier exceed liability indicated in Section 3 paragraph 1.

Section 3. Full Value Protection (FVP)

In addition to the foregoing, to the further following limitations on liability of the carrier or the party in possession: The maximum liability of the carrier or party in possession shall be either:

1. In order to procees with a claim under FVP(RVP) the full amount of deductible must be paid. The amount of deductible is chosen by client based on the coverage and premium. The amount of deductible is also mentioned in the estimate under "Valuation" item.
2. The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) cents per pound per article; or
3. The lump sum declared by the shipper, which may not be less than $6,000 or $6.00 per pound multiplied by the actual weight of the shipment, in pounds, whichever is greater; or
4. An amount of $6.00 per pound multiplied by the actual weight of the shipment, in pounds, if carrier fails to obtain the shipper's value declaration and signature on the Customers Declaration of Value on the Order for Service or face of this document.
5. When the liability of Carrier to be measured by the weight of the article lost or damaged and such article is packed in a shipping container, in the absence of specific evidence to the contrary, such shipping container will be deemed to have the regular weight, which is provided by the carrier online and office facilities.

Section 4. Articles of Extraordinary Value

1. No carrier is bound to carry any documents, specie or articles of extraordinary value unless by a special agreement to do so.
2. If such articles are carried without a special agreement and the nature of the articles are not disclosed in the contract of carriage, the carrier shall not be liable for any loss or damage in excess of the maximum liability stipulated in Section 3. Full Value Protection.
3. Shipper which release their household goods shipment at Full Value Protection and that tender an article or articles that exceed $100 per pound per article, in value, must specifically notify carrier in writing on the carrier's Bill of Lading and other documents supplied by carrier that an identified article or articles with a value greater than $100 per pound are included in the shipment.
4. A customer's failure to notify carrier that an article of extraordinary value will be included in the household goods shipment will further limit carrier's maximum liability to $100 per pound for each pound of any lost or damaged article of extraordinary value (based on actual article weight), not to exceed the declared value of the entire shipment.
5. Carrier’s liability for loss or damage to the article of extraordinary value included within a household goods shipment released at the provincial standard coverage will still be limited to no more than sixty (60) cents per pound, per article whether or not customer notified carrier of the inclusion of the article in the shipment.

Section 5. Delay and Delivery

1. The carrier shall not be liable for delay caused by highway obstruction, or faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or caused by breakdown of mechanical defect of vehicles or equipment, or from any cause other than negligence of the carrier; nor shall the carrier be bound to transport by any particular schedule, means, vehicle or otherwise than with reasonable dispatch. Every carrier shall have the right in case of physical necessity to forward such property by any carrier or route between the point of shipment and the point of destination.
2. At the time of acceptance of the contract, the originating carrier shall provide the customer with a date or time period within which delivery is to be made.
3. Failure by the carrier to effect delivery within the time specified on the face of contract of carriage shall render the carrier liable for reasonable food and lodging expenses incurred by the consignee.
4. Failure by the consignee to accept delivery when tendered within the time specified in the contract of carriage shall render the consignee liable for reasonable storage in transit, handling and redelivery charges incurred by the carrier.

Section 6. Liability when Article in SIT

1. When customer has household goods temporarily placed in storage, either at origin or destination, this service is called storage-in-transit. When SIT is provided under the Limited Liability plan, there is no valuation charge. When Full Value Protection is ordered, the additional charge will be 10 percent of the basic valuation charge for each 15 days or fraction thereof of storage-in-transit.
2. The maximum SIT period offered by carrier is 60 days. During the SIT period, carrier, as the carrier, will be liable for customer’s articles to the same extent as during the actual transportation.
3. When customer articles remain in storage in transit and it excess of 60 days, it will be necessary to make separate arrangements with the carrier for permanent storage or the public storage company to conclude conditions,

Section 7. Liability when Article in Public Storage

If customer articles are delivered to a public storage facility, the liability of carrier will terminate at that time. If customer decides to have carrier continue to be responsible under the Bill of Lading liability provisions, customer has to allow place the shipment in SIT with a carrier’s designated agent.

Section 8. Responsibility of Shipper, Customer and Consignee

1. If it is agreed that the articles are carried at the risk of the customer, that agreement covers only such risks as are necessarily incidental to the carriage and the agreement does not relieve the carrier from liability for any loss or damage or delay that results from the negligence of the carrier or the carrier’s agents or employees.
2. Shipper, Customer and Consignee agrees not to interfere or create obstacles (i.e. standing inside the truck, while movers are loading or unloading the truck) for the carrier to execute loading and unloading, driving and parking the truck, packing and unpacking articles.
3. In case of interference or obstacles caused by shipper, customer or consignee, carrier may refuse to continue providing moving services, put items in SIT until further notice and charge customer for a certain fee to cover the moving service part was provided.
4. Shipper, Customer and Consignee agrees to ensure accommodation of elevator (reserve time) at the pick up and drop off addresses, if any elevator is installed in the building. When stairs and elevator available at the building the priority shall be given to use the elevator at all times. In the case the elavator is present in the building and is not set into independent service mode, the additional charge of $0.08 / per every 1 lbs of shipment weight will be added to the final bill.
5. The Company shall not be held liable for any damages to the shipment occurring during the loading or unloading process if the building's elevator is not made available for the exclusive use of the Company’s personnel during the scheduled move. In such cases, any damage incurred while transporting goods via stairways or other alternative methods shall be the sole responsibility of the Customer.
6. Shipper, Customer and Consignee agrees to cover parking tickets fee or pay for the truck inspection fees that may be received or occur while providing moving services. This fee shall be calculated together with final amount.
7. Customer, and Consignee shall be responsible for acquiring all necessary parking permits required for the carrier to park at both the pick-up and drop-off locations. If any penalties or fines are incurred due to the absence of required permits, such penalties will be charged to the customer.
8. In the event of a long-distance or cross-border move, should the customer alter their inventory list less than 48 hours prior to the scheduled loading date, resulting in a substantial increase in the volume of articles to be moved, the carrier cannot guarantee the capacity to accommodate the entirety of the revised shipment within the originally designated space. In such instances, the carrier will load only what can be accommodated within the designated space on the initially scheduled loading date. Should the customer desire to move the additional items not able to be accommodated on the original loading date, provision of additional equipment or services may be arranged at an additional cost to the customer, and may require an alternate moving day. The customer must be aware that this may result in a delay in the delivery of the entire shipment, for which the carrier will not be liable.

Section 9. Payment Responsibility

1. The shipper, upon tender of the shipment to carrier, and the consignee, upon acceptance of delivery of shipment from carrier, shall be liable, jointly and severally, for all unpaid charges payable on account of a shipment in accordance with applicable tariffs including, but not limited to, sums advanced or disbursed by a carrier on account of such shipment and all costs of collection including, but not limited to, attorney's fees and court costs. The extension of credit to either shipper or consignee for such unpaid charges shall not thereby discharge the obligation of the other party to pay such charges in the event the party to whom credit has been extended shall fail to pay such charges.
2. The shipper shall indemnify carrier against loss or damage caused by inclusion in the shipment of explosives or dangerous goods.

Section 10. Bulky Articles

1. Articles that require special handling due to their large size which have a density of less than 10 lbs per cubic foot.
2. When a shipment includes Bulky articles, an additional Bulky Article charge applies to each loading and unloading of the shipment.

Section 10. Bulky Articles

1. Articles that require special handling due to their large size which have a density of less than 10 lbs per cubic foot.
2. When a shipment includes Bulky articles, an additional Bulky Article charge applies to each loading and unloading of the shipment.